River Cities Bank - Card Program Conversion

New cards are on the way!! See below for more details...

IMPORTANT INFORMATION FOR ALL DEBIT OR ATM CARDHOLDERS!

Thank you for being our customer and for participating in the River Cities Bank card program! We are in the process of converting our card program to the Star Network. This conversion will result in your River Cities Bank Debit Card or ATM Card being reissued. In early July, you will receive a new card in the mail along with instructions and personal identification number (PIN). This new card will not work until July 14 when we convert to the Star Network. Please continue to use your current card until July 14 even though you will receive a new card in the mail prior to this date.

We feel this change will be very beneficial to you as a card user. With this new program you will be able choose your own PIN number through a simple phone call made from the convenience of your home. We will also automatically enroll you in our free fraud monitoring service. If you have any questions or concerns about this conversion, please read through the Frequently Asked Questions (FAQ) below, or call us at
(715) 422-1100.

Card Program Conversion FAQ

Why is the bank converting its card program to the Star Network?

The new network will provide you with many new benefits, such as the ability to choose your own PIN over the phone, inclusion in our free fraud monitoring program, and further expansion of our card program in the future. Additionally, this switch will alleviate existing card/PIN issues that some cardholders have been experiencing.

When will this conversion occur?

July 14^th, 2008.

When will I get my new card?

Your new card and PIN will arrive in the mail in early July.

Can I use my new card right away?

You will not be able to use your new card until July 14^th, so please retain and continue to use your current card until this date.

What should I do with my old card?

Continue to use your old card until July 14^th. At this time, please begin using your new card and properly destroy the old one by cutting it up.

Will I be charged a fee for my new card?

River Cities Bank will cover the cost of card replacements due to this conversion. All other card-related fees still apply (including annual fees and customer-initiated replacement requests).

How do I register my new debit card with MasterCard SecureCode?

If you had previously registered your debit card with MasterCard SecureCode, you will have to re-register your new card. Click on the SecureCode icon below to register.

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